Terms & Conditions
Bill Payment: Payment is due at time of service unless prior arrangement.
Cancellation: You must give at least 24 hours notice if you need to cancel an appointment.
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Chronic last minute cancellations: Repeated last minute cancellations will result in a 50% or $50 cancellation fee, prepayment of your next appointment and/or the decision to decline future bookings .
No show fee: If you do not show up to your appointment without notifying me, a $50 no show fee is charged. This must be paid before any other appointments will be made.
Showing up late: Please inform me as soon as possible if you can't make it the appointment on time. I'll try my best to accommodate, but only if the groom can be done safely within the time available. If I am are unable to groom your dog due to a late arrival, then the no show fee of $50 may be charged.
Daycare fees: While I try to be flexible with pick up and drop off times, please discuss with me at least the day before, any reason why you may not be able to pick your dog up promptly after your groom, or if you will need to drop off early. If your dog needs to stay for more than 30 minutes, daycare fees may apply. Late pick up that has not been discussed with me will be charged at $1 per minute until your dog has been picked up. Pick up after closing time will incur additional late fee.
Vaccinations, Fleas and Worm Treatments: We highly recommend that all dogs are kept up to date with Vaccinations, flea and worm treatments. Puppies are welcome to attend the salon once they have had two vaccination shots but seek advice from your veterinarian care giver for advice. If it is discovered that your dog has fleas while with me, they will receive a flea bath to ensure the safety of all the dogs in the shop. This will incur a fee of $10.
Coat Maintenance and Matting: It is recommended that your dogs are kept on a regular grooming schedule of 4 -8 weeks. On top of this home maintenance of the dogs coat is essential. Matting occurs when one or both of these are neglected. This can be extremely painful for the dogs. A matted coat prevents air from reaching the dogs skin and may cause the dog to bite or scratch itself resulting in irritated skin that cannot heal properly. While the utmost care will be taken to remove matting for the dogs, these skin conditions can be revealed as part of the dematting process. Due to the difficulty in removing matted coat a dematting fee of $80 per hour will be applied to your grooming price. This helps cover the extra time and cost it takes in removing the matts. This will be discussed with you at check in. The dematting process also increases the chances of your dog getting injured during the grooming process. Although rare, accidents can happen such as nicks and scrapes from the clippers. If the grooming process takes longer than expected you may be charged an extra handling fee of $80 per hour or part thereof.
Right to Refuse Service: I reserve the right to refuse service for any reason. It the event that the dog cannot be groomed safely without danger to me or the dogs in my care, preventative measure will be used first.
Safety and consent: You entrust your dog to Bijou for the purpose of grooming. Whilst in my care, your dog will be treated with the utmost care and attention. I will not continue a groom on a dog that becomes severely anxious or aggressive.
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Photography: You agree that Bijou may take their dog's photo and/or video for promotional purposes to be used on Bijou's website and social media. Any questions about photography can be discussed at any time.
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Agreement for Veterinary Costs and Indemnity: Your pets safety and comfort is our number one priority. If I feel that any dog in our care requires immediate medical treatment I will try to call you or take the dog to the vet ourselves. Although accidents are rare, they can happen, live animals and sharp objects do not always mix. I will not hold Bijou, the owner, employees or affiliates liable for any costs or liabilities that may raise from my pets appointment. This includes medical costs, damages and legal fees. Any compensation for additional costs associated with the grooming procedure will be discussed at the time.